Introduction to e-commerce (e-economy, e-business, e-commerce, m-commerce, market development).
Characteristics of e-commerce logistics (B2B B2C C2C logistics, multi-channel and omni-channel distribution, last mile, technological disruptions).
Platform logistics (electronic platforms, buying platforms, auctions, collaborative logistics, information exchange standards).
Distribution models in B2C e-commerce (brick-and-click, pure players, drop-shipping, click-and-collect, omnichannel)
E-fulfillment and warehouse management (order management, fulfillment center, WMS, robots and automation, Amazon case study)
Creating customer experience and loyalty (e-CRM, AI and machine learning, big data analytics, predictive analytics, personalization)
Returns management in e-commerce (types of returns, return management, first mile logistics, returns centers and disposal)
The logistics service market in the digital age (CEP, LSPs, national posts, digital platforms, sharing economy, disruptive business models, cyber-physical reality)
Drones in e-commerce logistics (AI, autonomous vehicles, infrastructure, sustainability, UPS case study).
Designing logistics system for an e-store (critical success factors, make-or-buy, scope and price negotiation, efficiency metrics, guest speaker)
E-delivery models and logistics in food industry (perishable products delivery, transport and warehousing requirements, same-day-delivery, omnichannel)
E-commerce logistics for bulky products (bulky products delivery, transport requirements, white-glove services, specialized LSPs, IKEA case study)
Return logistics in fashion industry (clothes and shoes e-shopping, costs of returns, return policy, return management process, Zalando case study)
Fin-Tech industry (Asia vs. the rest of the world, new business models, trust and safety, biometrics and security brich, Mbank case study)
Project presentations (innovative solutions, best practices, start-ups, cross-border solutions, own e-business plan)
