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Basic of TQM concept - TQM in the company.
Orientation towards stakeholders, processes, employees and system approach to management in TQM.
Continual improvement: improvement based on PDCA cycle, Flow Kaizen, Process Kaizen.
Quality management tools: traditional, new, supporting tools.
Chosen methods of quality management.
Engagement, motivation and personnel attitude, role and responsibility of management, company culture.
Team Work and Quality Circles - principle of functioning.
"5S" principles and their implementation in the company.
Lean Manufacturing, standardized work, total flow management (TFM), JIT.
Heijunka, Jidoka, Kanban, value stream mapping, TPM.
Management through policy.
Client's needs and expectations, analysis of client's satisfaction.
Six Sigma versus TQM, Reengineering versus TQM. Lean Six Sigma.
Functioning of TQM in Japanese company.
TQM implementation in the company: principles of implementation and conditions of functioning.
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