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Principles defining quality, quality of products and services, market aspects of quality.
Quantification and classification assumptions, quality measurement.
Law and standards regarding quality, harmonization of law in the European Union, national and international normalization, standards outside normalization.
Conformity assessment system in the voluntary area, certifying compliance with the requirements of norms and quality standards. Certification and accreditation. Quality labels.
New Approach Directives, CE marking, conformity assessment systems in the regulated area. General sectoral directives on products
Concepts used in quality management. Assumptions of Comprehensive Quality Management (TQM). Kaizen and Kaizen techniques. Lean approach.
Toyota Way. Six Sigma and Lean Six Sigma principles.
Principles of system quality management. Standardized systems.
Fundamentals of system approach in standardized management systems. PDCA cycle. Process approach. A risk-based approach.
Principles of integration of requirements in standardized management systems based on the HLS structure. A multi-faceted approach to management. Industry systems. Management support systems
Quality management system in accordance with the requirements of ISO 9001.
Review of selected industry norms and standards of quality management as well as norms and standards oriented on other aspects of management. Good practices.
Multi-faceted integrated management systems and their use in business practice. Principles, advantages and disadvantages of management system integration.
Enterprise excellence models in the field of quality management, quality awards.
Quality costs as an instrument of quality management in an enterprise, classification and use of quality costs in an enterprise.
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